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Custom Pools by Reynolds |101 S Parkway Dr ELa VerniaTX78121 | (830) 779-3366
24
Our Reviews
5.0
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Custom Pools by Reynolds
101 S Parkway Dr E
La VerniaTX 78121
 (830) 779-3366

Reviews Of Custom Pools by Reynolds

5.0 24 Reviews
Ralph Morrison
Ralph Morrison
Jul 17, 2022

I am amending my original rating of a 1 to reflect a 5 based on the reviews of people that have actually used this complany, I found after the work order had been forwarded to 2 other places, the Hayward System doesn't notify, what i believe to be, the correct people such as the customer and the case manager when a company declines to take the work order so follow-up and redistributing the work order to another company is done. Also procedures should be established to ensure the inquiries concerning work order are replied to if received by email or voicemail instead of assuming the system is working correctly and informing all concerned of the declination, It would have prevented my review of this because of the assumption. I would have to say to follow the recommendation of the people about the great work this company does. Thanks.

Joe Dubs
Joe Dubs
May 04, 2022

Why we rate Custom Pools by Reynolds as the best builder in town? We recently had our backyard pool built, and after an extensive research comparing them with other builders, we knew they would build according to plan and schedule, without the delays most contractors are facing nowadays due to shortage of materials and equipment in the market. From beginning to end, our experience has been great! Exactly what we expected. Project started when they said it would start, each phase of the construction was completed on time, and everyone in the project management team (Jessica, Kalif, Brad) and the water/chemicals experts (Jacob and Gabriel) with La Vernia Pools & Spa, are great to work with – they all demonstrated a high standard of customer service, professionalism, knowledge, and answered all questions and concerns before, during, and after the project was completed; we received weekly progress reports and heads-up for what was coming up, so if you’re looking for a builder that keeps you updated, is flexible to adjust and is dedicated to make a customer satisfied, Custom Pools by Reynolds is the builder for you. Jessica was our consultant -- we highly appreciate her advice and experience, especially when we decided to make some changes during the process. Based on our personal experience, and others’ we spoke with, Custom Pools by Reynolds is the best pool builder in town, and we will recommend them to anyone who is looking for a good, responsible, experienced, and reputable pool builder. Thank you guys!! We continue receiving compliments on our beautiful pool!

C Marion
C Marion
Feb 26, 2022

We had the best experience with Custom Pools by Reynolds! From day one the experience was above expectations! The design process with Bobby was amazing. He took the time to let us be apart of the design process of our pool. All the crews were so amazing. Kalif, Brad , and the rest of the crew would take the time while they were working to talk to us threw every process. The detail this business promotes is spot on. If you are ever in the market for a pool look no further. You will not be disappointed. Oh and by the way... they set you up for the first 30 days of chemical leveling through their other business, La Vernia Pool and Spa, which I found out is crucial to the curing of your plaster. They come out and level everything and then you get an email right after with the details and what they have done. We now have our dream pool and couldn't be happier!!!!!!!!! Thank you all for everything you do!!!!!!!!

Jacob Camarillo
Jacob Camarillo
Nov 15, 2021

Dreams really do come true when you work with Custom Pools by Reynolds. Bobby didn’t just throw out pool designs like his competitors. He sat down with us, listened to what we had in mind, and took it from there. His unique pool design ensures us that ours will stand out amongst other builders. What a treat it was to work from home to watch this build. Every group of individuals that came over were artists in their respective skills and complimented the past worker's efforts. From the initial bucket of dirt to their professional pool school at water fill, I could have not been more amazed by the quality and craftsmanship of this group of individuals. If you want a great group of pool builders who are local, committed to integrity, competitive, and are true artisans, Custom Pools by Reynolds is the way to go.

Kim Bilderback
Kim Bilderback
Feb 06, 2021

We had a Benjamin Franklin list 2 pages long when comparing all our estimates to make sure we were comparing apples to apples. Jessica brought it home with her listening and envisioning skills and Owner/Designer Bobbie nailed the design of our dreams. Both were able to answer all our many questions and won our confidence in them as the right choice to build our pool. On the day of the dig Bobbie came to our site and said to me that the construction of a pool is the only construction where you take materials from the earth and put them back in the earth in the form of art. As I watched the crews come through, I saw what Bobbie meant. Each crew arrived and performed their piece of the art. I have to say, and I did say to each of the crews, that the way they worked was so synchronized and all the work was so carefully performed. And, as promised, we have a beautiful pool. Every day we literally tell each other, “Look at that beautiful pool.” If you want a beautiful pool at a competitive price look no further than Custom Pools by Reynolds.

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